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Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@thefaith.com. Our team will provide the correct return address and instructions after reviewing your request.
The customer pays return postage for approved change-of-mind returns. Please follow the return instructions provided by our team. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@thefaith.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Earrings
For hygiene reasons, earrings cannot be returned or exchanged for change of mind, including unopened pairs.
If your earrings arrive damaged, faulty or incorrect, please contact our team with your order number and clear photos so we can help. This exclusion does not affect your rights under applicable consumer law.
Exceptions / non-returnable items
Only items explicitly marked final sale or clearance are excluded from change-of-mind returns because of their sale status. Multi-buy purchases are not excluded because of their discount; the usual return conditions and other item exclusions still apply.
Gift cards and personalized items are non-refundable. We do not currently offer personalized items. Our standard scripture-engraved jewelry is not personalized.
If an item is faulty, damaged or incorrect, please contact us so we can help. These exclusions do not affect your rights under applicable consumer law.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. Approved refunds are made to your original payment method.
Once your refund is approved, please allow up to 10 business days for it to be processed and for the funds to appear in your account. We aim to process refunds much sooner.
If your refund has not appeared after 10 business days, please contact us at hello@thefaith.com so we can help.